L'histoire de Atelier Lavande™
En 2011, au milieu de l'effervescence marseillaise, nous avons constaté avec regret que l'élégance authentique de la région se perdait peu à peu. Déterminés à faire revivre cette sophistication intemporelle, nous avons fondé Atelier Lavande™, une marque de vêtements qui rend hommage à la beauté classique et à l'élégance naturelle de Marseille.
Les avis authentiques de nos clients
bonne qualité et bon service
Acheté: Milton™ - Trench-coat classique à double col
la qualité est bonne et c'est exactement la même chose que sur la photo. J'avais une question sur la taille de l'ensemble d'hiver que j'ai commandé et avec une réponse dans une heure, ils m'ont aidé à choisir la bonne taille.
Marcel K
02-12-2024
Bello, comodo, caldo
Acheté: Kori™ - Manteau douillet doublé de fourrure
Due anni di utilizzo, portato anche un weekend sulla neve mentre ero a vedere i mercatini di Natale: nonostante la neve non ho avuto nessun problema, né freddo né umido o bagnato
Claudio Ballerini
08-08-2024
agréable à porter
Acheté: Denrik™ - Blouson aviateur tactique
bon look, chaud, plein de poches de rangement, seul bémol l'inversion de la fermeture principale
Choé
17-10-2024
retour expérience
Acheté: Aurora™ | Parka d'hiver de luxe
j'ai commandé un maillot de bain le 11 mai, mais malheureusement, il était trop petit, parce que je n'avais pas commandé la bonne taille, alors je l'ai renvoyé pour un échange. Dans les deux semaines qui ont suivi, j'ai reçu un maillot de bain de plus grande taille. Dans l'ensemble, bon service.
Nathalie
10-10-2024
Délai de livraison et produit
Acheté: Robe mi-longue à trou de serrure
J'ai récemment commandé une robe chez Atelier Lavande. Le site web était facile à parcourir et la robe est arrivée dans les 8 jours. Elle correspondait parfaitement à la description et était à la bonne taille. Je suis très contente de mon achat et j'achèterai à nouveau ici !
Catherine K.
23-09-2024
Bon produit
Acheté: JACK™ - Veste polaire confortable
Bon produit, exactement ce que je voulais
Laurence P.
11-09-2024
Frequently Asked Questions
Absolutely! We work with top-tier logistics providers to ship our products to over 160 countries worldwide. Whether you're across the border or on the other side of the globe, we can deliver your order safely and efficiently.
Did you place your order before 23:00? It is often processed and prepared for dispatch from our warehouse the very next day!
* Please note that we are an international company and not only based in France!
We require between 1-3 working days on average to fulfill your order and transport it to our carrier's sort facility. Shipping time varies by country or region. These are our estimates for your reference:
France, Germany: 3-10 Business days
US, Other Europe: 7-14 Business days
Australia, New Zealand: 10-21 Business days
Mexico, Central America, South America: 15-30 Business days
We have a strong logistics network that allows us to ship from multiple locations, including our production facilities in US and Hong Kong, as well as additional shipping hubs in Germany and France.
Our primary production facilities are located in US and Hong Kong, where we have access to abundant resources and exceptional craftsmanship. These regions are renowned for producing high-quality products for major brands like Nike and Adidas.
Please note that your order may be shipped from different locations depending on your shipping address and the availability of the products you ordered. We always aim to dispatch your order from the location that can deliver it to you the fastest and most efficiently.
* Please note that we are an international company and not only based in France!
You will receive a shipping notification email containing the tracking link as soon as your order has been shipped. The tracking page will be updated to reflect the real-time location of your order. You can track your order with your tracking number here.
Please note that the estimated delivery date depends on the delivery address and the shipping method selected.
You can return your item(s) for a refund or store credit within 30 days from the purchase. Please follow these steps to make a return:
- Email us here with your name, surname, order number, product name(s) and return reason.
- Print the return label we have sent to you.
- Stick the return label on the outside of the package and take it to your nearest local post office.
- Email us the tracking number after the package has been shipped.
*Items must be undamaged, unused and in their original packaging.
*Items must be shipped within 5 days at the latest after the return label is created.
*To facilitate size-related returns, please include a photo in your e-mail where we can clearly see the size of the product. Click here to see example image.
If you received a damaged or defective item, we offer returns within 30 days of purchase. To initiate the return process, please refer to our "How do I return my package?" section and follow the instructions carefully.
Please note that you'll need to add a photo of the product to demonstrate the issue you're experiencing. Once we receive your return request and verify the issue, we'll process your return promptly.
Atelier Lavande
Do you need help?
We believe that it is important to offer our customers the best service. That's why our customer service team is available for you around the clock.