Shipping policy

Atelier Lavande partners with major international shipping companies like Colissimo, DHL, FedEx, SF Express, UPS, and EMS who work with local couriers - allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.

You will be charged when your order and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.

Shipping Process

We require between 2-5 working days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.

Once your order has begun processing through our shipping department we are unable to make any changes (including address changes).We will only ship to the address provided at check-out.

We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.

Deliveries

Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:

Location    *Estimated Shipping Time
France, Germany    3-12 Business days
US, Other Europe    7-14 Business days
Australia, New Zealand    10-21 Business days
Mexico, Central America, South America    15-30 Business days

*Note: The days listed above are only estimates in business/working days and do not include our 2-5 day processing time. 

While we will do all that we can to make sure you order is delivered on time, Atelier Lavande cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.

Where do we ship from ?

We have a strong logistics network that allows us to ship from multiple locations, including our production facilities in US, Hong Kong and China, as well as additional shipping hubs in Germany and France.

Our primary production facilities are located in US, Hong Kong and China, where we have access to abundant resources and exceptional craftsmanship. These regions are renowned for producing high-quality products for major brands like Nike and Adidas.

Please note that your order may be shipped from different locations depending on your shipping address and the availability of the products you ordered. We always aim to dispatch your order from the location that can deliver it to you the fastest and most efficiently.

* Please note that we are an international company and not only based in France!

Duties, Taxes, and Other Fees:

International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Atelier Lavande has no control over these charges, nor can Atelier Lavande predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.

Lost/Stolen/Damaged Packages:

Atelier Lavande is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order.We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at support@atelier-lavande.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.